Why am I being charged for shipping in Backerkit?
Shipping charges are handled separately from the initial pledge on Kickstarter. This allows us to accurately calculate costs based on the final destination, ensuring each backer is only charged for their specific shipping needs. Charging in Backerkit also enables us to offer flexible shipping options and provide you with the most accurate rates. Thank you for your understanding!
Last updated: October 25, 2024 12:33
When will I receive my Backerkit survey?
Surveys are sent to the email associated with your Kickstarter account shortly after the campaign ends. If you haven’t received yours, please check your spam or junk folder, and make sure Backerkit emails are allowed through your email provider.
Last updated: October 25, 2024 12:32
Can I change my shipping address?
Yes! You can update your shipping address within Backerkit until the survey lock date (which we’ll share in campaign updates). After that date, changes may not be possible, so please ensure your information is up-to-date.
Last updated: October 25, 2024 12:32
How long do I have to complete my survey?
Please complete your survey as soon as possible. For this campaign, we’re asking everyone to complete it by October 30th. Prompt responses help us stay on track for fulfilling rewards on time.
Last updated: October 25, 2024 12:32
Can I add more items to my order in Backerkit?
Absolutely! Backerkit allows you to add extra items that may not have been included in your initial pledge. This is a great way to get additional rewards or explore other options available.
Last updated: October 25, 2024 12:33
When will my payment for shipping and add-ons be processed?
Shipping and any additional items added in Backerkit will be charged once your survey is locked. You will receive a notification in advance to confirm the upcoming charge.
Last updated: October 25, 2024 12:33
What if I didn’t receive my Backerkit survey or have trouble with it?
If you haven’t received your survey or run into any issues, don’t worry! Reach out to Backerkit support, or contact us directly, and we’ll help you resolve any problems.
Last updated: October 25, 2024 12:33
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.